If customer sees "Payment requires additional action" when making a purchase
When you're selling products and subscriptions using Clarityflow Commerce (and your Stripe account), in somewhat rare cases where a customer's credit card or bank requires an extra level of security, your customer could see a message like this when trying to purchase your product:
"Payment for this subscription requires additional user action before it can be completed successfully..."
If/when this happens, here are steps you can take to resolve this customer's purchase. You will need to create a Stripe payment link for the customer to complete their purchase, and then contact Clarityflow support to sync the customer's purchase to Clarityflow.
Get a Stripe Payment Link
Log into your Stripe account and navigate to the product you want to create a payment link for.
Select the price to be purchased. Click on the price settings (three dots), and choose "Create Payment Link" from the dropdown.
You will be taken to a new page to configure the payment link.
Review the interface and click the "Create Link" button.
Share the generated URL with the customer who wants to purchase your product.
At this point, the customer's purchase should be successful (funds sent into your Stripe account).
However, we'll still need to sync the customer's purchase and/or subscription with your Clarityflow account so that you can deliver your Clarityflow content to the customer.
Request Clarityflow Support
Once the purchase is completed, please share the following details with Clarityflow support to sync the subscription:
Customer's email
In Stripe > View this customer's profile > Send the URL of the customer profile (so that we can see the customer ID)
Learn more about Clarityflow.