Archive conversations

When you're finished with a conversation and you no longer want it to clutter up your list of conversations, you can archive a conversation.

Archiving a conversation is a good way to remove it without permanently deleting the conversation.

When a conversation is archived, the following is true:

• Archived conversations don't display in your main list of conversations, by default.

• Archived conversations will not show up when you search in Clarityflow.

• Archived conversations cannot be retrieved via Zapier.

• Archived conversations cannot be retrieved via the API.

Other than the above, archived conversations still function normally. Their URLs remain active and messages can still be viewed and created inside an archived conversation.

Archiving does not lock your guests out. Anyone who already had the link can still open the conversation and post in it. If you also want to stop guests from posting, or block them from the conversation entirely, use Close messages or Close conversation in the same panel. See Close a conversation or thread and prevent replies.

In other words, if you've previously shared a link to a conversation, and that conversation has become archived, those you shared the link with can still access the conversation.

Accessing your archived conversations

To access the conversations that are archived, use the Filter dropdown.

Click "Show archived" to apply a filter that will only show conversations that are archived.

You can apply additional filters while viewing your archived conversations.

To unarchive a conversation, open it (or use the … menu on the listing) → Archive or close… → turn off Archive conversation. You can also open Settings → Access → Access and turn off the same toggle.

Related guides

Close a conversation or thread and prevent replies — Archiving is one of four toggles in the Archive or close panel. If you also need to stop your guests from replying, or block them from the conversation entirely, that's covered here.

Understand who can access a conversation — Archiving doesn't restrict access. Anyone who could open the conversation before can still open it afterward, including through an old link. Start here if your goal is to control who can get in.

Auto-lock Conversations & Threads — You can archive conversations and threads automatically, based on how long it's been since the last message or how many messages have been posted.

Finding archived or closed conversations or threads — The filters that bring archived conversations back into view, plus how to find archived threads inside a conversation.